Lisa Galarneau, Ph.D.
Social Impact Research and Development
RESUME
Summary
● Flexible, insightful and capable thought leader and collaborator skilled in market/user research, consumer insight, innovation, project management, content management, planning/resourcing, and product/service delivery.
● Expertise in web, mobile, devices and digital product innovation and management, social and community software, IT management software, video games/virtual worlds and digital/social media.
● Visionary, nurturing and effective in project management roles and leadership of cross-disciplinary teams.
● Academic training as a socio-cultural anthropologist and media scholar with a range of experience in technology and market/user experience and design research methods and tools.
● Excellent technical skills (web design and development, multimedia, social media) and creative point of view.
● Resourceful and effective in business networking and collaboration world-wide. Fifteen years’ experience in project, team and account management. Excellent communication prowess across channels.
Work
experience
Freelance Researcher/Strategist/Writer
1996 - present
Freelance ethnography (Intrepid, the Hartman Group) and multiple contract roles (Microsoft, Intel, NCSoft) responsible for designing and running user and field research studies related to the console video games, cloud computing software, state of the art mobile devices, touch/gestural computing, virtual worlds, food/beverage/CPG, and e-commerce.
Liaised with business/marketing leads, product development teams, designers, technical staff and writers to innovate products/services and improve user experiences. Managed research and concept/prototyping projects, designed and ran lab, field and remote studies, as well as analyzing and disseminating results and recommendations to research and development teams. Responsible for feeding research into product and services design, managing research communities/panels, architecting web/mobile applications, vendor management, project planning and execution.
In addition, games, virtual worlds and social media content development for JeffBullas.com, Terra Nova, Open Forum Radio, and Big Door Media.
Skills
Research
Ethnography
Moderation
Facilitation
User Research
Usability
Specialties
new media, market research, insight, ethnography, anthropology, web development, usability, user experience, collaboration, cooperation, facilitation, moderation, content, communities, video games, virtual worlds, social learning, education, collective intelligence, social media/computing/networking, personalization, product design and development, international, online learning, innovation, design research, user experience, futurism, analytics, strategy, cloud computing, mobile, devices, CPG, food/beverage
2010 - present
2010 - present
Education
The University of Waikato. Department of Screen and Media Studies (Post-graduate Games Research Lab)
2004-2010
Doctor of Philosophy
Dissertation: 5 year ethnography of online gamers (published as Spontaneous Communities of Learning: Cooperative Learning Ecosystems Surrounding Virtual Worlds)
California State University, Hayward
2000-2003
Master of Science, Education (option in Online Teaching and Learning)
Thesis: The future of online learning
The University of California at Berkeley
1990-1993
Bachelor of Arts, Socio-cultural Anthropology